Returns

Return Policy

We accept returns of any unopened item(s) within 7 days of delivery for a full product refund. Requests for returns made after 7 days are subject to a 20% restocking fee. We will refund the cost of the item and return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Please notify us in advance of any return. We will email you a return shipping label. Simply pack the item securely and ship it back to our warehouse at the following address:

Trac Ecological
1103 Old Griffin Road
Fort Lauderdale, FL 33004

Please include a copy of the Purchase Order with the reason for the return.

Damages

We understand that items get damaged in transit from time to time. If you receive any damaged items for which you are requesting replacement, simply email us a photo of the item(s) in question. A replacement for the damaged item(s) will be processed at that time.

Shipping

Shipping is weight based and will be calculated in your cart. Tracking information is included on your receipt and is provided via email to your address of record at the time of shipment. If you need an order expedited please email us beforehand so that we can accommodate your request.

Cancellation

If you decide to cancel or modify your order, please email us immediately detailing your request.