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This area is for the support we offer regarding all our products, even our Frequently Asked Questions. If you have pre-sales questions about our products or have other non-technical support questions, please contact us through our contact section here.

For immediate technical support or to request repairs or other services, call us at 954.987.2722 Monday - Friday, 9:00 am to 5:00 p.m. EST.

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  • Q. What About Zincs And Aluminum Anodes?
    A. Barnacle Buster will dissolve small quantities of zincs or other sacrificial anodes. Many times small section of anodes will flake off and clog water passages. Barnacle Buster will dissolve these ‘flakes’ while also removing all of the marine growth. It is recommended that you temporarily remove your sacrificial anodes while flushing with Barnacle Buster.
  • Q. How Can I Circulate Your Product Without Running The Motor. The Thermostat Would Keep Water From Circulating In The Engine Block?
    A. As you pointed out, the thermostat would prevent the solution from reaching the engine block, so the only efficient way to flush these is to remove the thermostat and use a flushing system to recirculate the solution. The solution should be injected at the lowest end and return from the highest end of the system, and at the end of the flush we recommend back flushing the system to help remove any loose debris.
  • Q. I Cannot Recirculate, How Long Should I Leave Barnacle Buster Soaking In My System?
    A. If you are not able to recirculate, you may soak your system. We recommend soaking between 6-12 hours, depending on the amount of scale.
  • Q. How Often Should I Use Barnacle Buster?
    A. We recommend flushing your systems twice a year as preventative maintenance. However, in warmer climates, you may want to consider flushing more often.
  • Q. Does Barnacle Buster Have A Shelf Life?
    A. Barnacle Buster does not have a shelf life. The product will remain active until it has been thoroughly used. Each gallon of ready to use solution will absorb 1.5 pounds of marine growth. Once that amount has been taken in, the product is no longer active and should be discarded. While we understand that it is sometimes difficult to see how much has been absorbed, you may drop a sea shell (calcium based object) in the solution. An active solution will dissolve the shell within 20 minutes.
  • Q. Can I Flush More Than One System At A Time?
    A. CAN I FLUSH MORE THAN ONE SYSTEM AT A TIME? Yes, you can, that’s what’s great about TRAC! By pumping two systems together in a series you can easily flush both systems concurrently, saving you a lot of time.
  • Q. How Do I Remove The Product Once The Cleaning Is Done?
    A. In most cases you can simply turn the equipment on and let it flush itself out. Although all of our products are safe to dispose of through your sewer system, you should check your local laws on disposal.
  • Q. How Can I Tell If My Product Is Still Active?
    A. If you do not have access to a pH meter, try dropping a small seashell in the solution. The shell should completely dissolve itself within a 20 minutes time period. You may purchase pH strips from Trac. Our test strips measure 0.0 - 6.0. The correct pH for Barnacle Buster is between 1.0 - 1.25 click here to order
  • Q. How Can I Make Sure That The Cleaning Has Completed?
    A. The best method is by measuring the pH level. The pH will rise during the application as deposits are dissolved. Once the pH has leveled off, or maintains at a set level for about 1 hour, the solution is no longer dissolving any material and has completed the cleaning. If a pH meter is not available, a visual inspection of the product will work but it is not 100% reliable. Once the foaming reduces, the application should be complete.
  • Q. When Using The Concentrate, Can I Dilute It More Than It Is Recommended?
    A. You can, but you will not obtain the desired results with a diluted solution.
  • Q. What About Carpets And Wood?
    A. The product will react in the same manner as water would on carpets and wood.
  • Q. Do I Need To Be Careful When Handling Your Products?
    A. These products by nature will etch most metals. In other words ANY polished aluminum, marble, or tile will lose its shine. Covering your work area and removing deck plates is recommended. As far as any immediate danger to the applier of our products, TRAC solutions are safe, non-toxic, biodegradable, non-corrosive, and non-hazardous.
  • Q. Do I Need To Rinse After The Application?
    A. In most cases, yes. Usually this entails starting the engine, or turning on the air conditioning. FOR DRINKING, BLACK, and GRAY WATER SYSTEMS: a good flush is required because you do not want to leave the chemical in the system for an extended amount of time.
  • Q. What About The Metals In My System?
    A. If used as directed, our solutions will not harm metal. Galvanized metal, zinc, tin and some aluminum oxides should be closely monitored when using TRAC solutions. The aluminum designed for uses in a water system, which most marine equipment is, is normally compatible with Trac Products. NOTE: ZINC ANODES WILL NEED TO BE REMOVED PRIOR TO OR REPLACED AFTER COMPLETION OF CLEANING.
  • Q. Will Trac’S Solutions Attack My Gaskets, Seals, Or Plastics?
    A. NO! All of our solutions are specifically formulated for these types of applications. These materials can actually stay in full contact with the products for several weeks without being corrupted.
  • Q. How Much PSR Should I Use?
    A. PSR is sold in concentrated form. One gallon of PSR will treat approximately 30-40 gallons of potable water.
  • Q. Is PSR Safe For Plastic And Rubber?
    A. PSR will not harm the properties of most surfaces including plastic, metal, rubber, fiberglass, wood, vinyl or paint.
  • Q. How Do I Apply PSR?
    A. Please refer to the PSR Technical Data Sheet in the Help Files for full instructions.
  • Q. How Much Sew Clean Do I Use?
    A. Starting with the highest head to the lowest head, add 1 quart of Sew Clean per head and flush each head once.
  • Q. How Long Should I Let Sew Clean Sit In My System?
    A. The mixed solution should stay in the system for 6-12 hours, not to exceed 24 hours.
  • Q. Do I Need To Flush My System After Treatment?
    A. Yes, flush each head a minimum of 10 times to remove any loosened residue.
  • Q. Can I Use Sew Clean With Other Sewage Additives?
    A. No, Sew Clean should be used solely on its own. The black water tank will need to pumped out and the sewage treatments replaced after each Sew Clean application.
  • Q. How Do I Clean My Holding Tank With Sew Clean?
    A. To best determine the amount of Sew Clean need to clean your holding tank we would need to know the capacity of your tank. Sew Clean works best on tanks if diluted 4:1. Four parts water, one part Sew Clean. It is best if you try to flush your tank with water a couple of time before using Sew Clean as to first remove any loose waste. This way Sew Clean can go to work on the buildup directly on the tank walls.
  • Q. How Do I Use Sew Clean With A Vacuflush System?
    A. First you will need to shut off your vacuflush system at the breaker. Add one quart of Sew Clean per head and flush. Let the mixed solution sit 6 to 12 hours then fresh water flush each head a few times. We recommend pumping the tank shortly after the process has been completed.
  • Q. Is Sew Clean Safe For A Septic System?
    A. Sew clean will by nature kill all bacteria that it comes in contact with however most often it is diluted far beyond the ability to do this once introduced into a septic tank. To be sure, you might want to flush some fresh septic enzymes a day or so after Sew Clean has been in your system.
  • Q. Can I Use Sew Clean Is A Waterless Urinal?
    A. Although Sew Clean was not intended for usage in waterless urinals and is not labeled as so, we’ve had some customers that have used it for this application with great results. The application consists of diluting the product to a 4:1 dilution ratio, filling and saturating the toilet for 4 to 8 hours, and then rinsing with fresh water. There are 3 main types of waterless urinals on the market at the A. Moment and the one way valve systems works great with Sew Clean. For the Barrier Fluid urinals, the cartridge would need to be removed prior to the appliance as they often contain oil and that would affect the product negatively, and Microbiological urinals will need to have the microbial spores replenish once the application is completed. Also note that since uric scale is corrosive and can cause copper piping within the walls to fail fairly rapidly, so if said piping has not been upgraded when the waterless urinals where installed, using Sew Clean will cause it to clean said corrosion therefore making the problem worse, so please keep that in mind. Based on the size of most septic tanks, Sew clean should not pose a threat.
  • Q. Will Trac's Solutions Attack By Gaskets, Seals Or Plastics?
    A. NO! All of our solutions are specifically formulated for these types of applications. These materials can actually stay in full contact with the products for several weeks without being corrupted.
Trac's Descaler
  • Q. Will Trac Descaler™ Harm My Rubber Impellor?
    A. No, Trac Descaler™ will not harm most materials including plastic, metal, rubber, fiberglass, vinyl, wood or paint. However, caution should be used with metals such as zinc anodes, tin or galvanized materials.
GreenClean Coil Cleaner
Pro Flush
Sea Flush
Impeller Puller